FAQs
Discover more in our FAQs
How long does delivery take?
How long does delivery take?
- Cairo & Giza: 1–3 business days
- Other Governorates: 3–5 business days
Our delivery associate will contact you on the shipping day
of your order.
How to Place an Order?
How to Place an Order?
- Select your item, size, and color.
- Click “Add to Cart.”
- A pop-up window will appear: Click “Continue Shopping” to add more items.
- OR click “Proceed to Checkout”
- Enter your personal information.
- Click “Continue to Payment.”
- Choose your preferred payment method and apply a promo code (if available).
- Click “Complete Order.”
Congratulations! Your order has been successfully placed.
Payment & Installments
Payment & Installments
Sports Zone offers multiple payment options, including:
- Cash on Delivery (COD)
- Bank card payments
- Bank installment programs
- valU
- Souhoola
- Premium Card
Refund Policy by Payment Method
Refund Policy by Payment Method
1. Cash on Delivery (COD)
Refunds will be credited to your bank card or e-wallet after the refund request has been approved.
2. Installment & Payment
Gateways
(valU, Souhoola, Premium)
Refund processed within 48 business hours
- Amount reflected within 3–5 business days
3. Bank Card / Bank Transfer
- Refund processed within 48 business hours
- Reflected within 3–14 working days (depending on your bank policy)
* Shipping and return fees are non-refundable.
Returns & Exchanges
Returns & Exchanges
Return Policy:
You may return your item within 14 days of receiving your order.
Processing Time
Returns:
- Cairo, Giza & Other Governorates: 5–7 working days from pickup date (including quality inspection).
Pickup:
Items are collected within 48 hours after submitting your return/exchange request.
Exchanges:
- Cairo & Giza: 5–7 working days from pickup.
- Other Governorates: 7–10 working days
- Exchange starts once the returned item passes the quality check.
Non-Returnable Items
Non-Returnable Items
For hygiene and safety reasons, the following items cannot
be returned or exchanged unless there is a manufacturing defect:
- Caps & head covers
- Socks
- Water bottles
- Items not in original condition
- Shoes without the original box
- Products with removed brand or price tags
Defective Items
Defective Items
If you receive a defective product, please contact our Customer Service team.
We will review the case and respond as soon as possible.
Do You Have Physical Stores?
Do You Have Physical Stores?
Opening Soon. But Currently, Sports Zone operates as an online platform delivering across Egypt.
Contact Us
Contact Us
Our customer support team is available daily from 9 AM –
12 AM.
Average response time: Instant.
You can contact us through our official social media channels, email, or phone.